What is your processing time on orders?
Once an order is placed, there is a 24-48 hour processing time. I do my best to get orders shipped out as quickly as possible! I ship out Monday-Friday and on Saturdays when Monday is a holiday.
I just placed my order, when will I receive it? I'm excited!
**Please first check the announcement bar at the top of the website for any current shipping announcements**
Typically most domestic orders will arrive within 5-7 business days.
Do you ship internationally?
Yes! I currently ship to these countries: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, Vietnam.
I understand that international shipping prices can be expensive and I want you to know that I do the best I can to provide reasonable shipping prices. Please note that you will receive the most affordable shipping rate for orders under 2 pounds (0.90 kilograms) which is about the weight of 2 large candles.
*Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Oh no my address is incorrect on my order! What should I do?
If you notice that your address is incorrect after the order has already been placed, please email me immediately at firstname.lastname@example.org so I can adjust it before shipping out your order!
What is your wax blend made of?
The wax used in my candles is a custom blend made up of primarily soy ingredients with small amounts of paraffin and beeswax.